Flipping questions on its head
4 minutes read02 May 2025
A cardinal sin when it comes to design research is when some one asks a leading question. If you're interviewing a consumer of Pepsodent toothpaste, you should almost never, ever, ever, ask "How much do you enjoy using Pepsodent toothpaste?". That's a leading question, and the answers you might get from this question are usually loaded with confirmation bias. It would be more along the lines of...